Families pay 50p a minute to call loved ones in hospital rip-off: Fees set by private firms mean an hour-long conversation costs £30 : Daily Mail.

SUBSTRATUMS

  • The fees set by a private firm mean that a 20-minute conversation costs £10 
  • The company makes callers sit through a patronising, 70-second message
  • The system is run by the British-based telecoms giant Hospedia 

Anxious relatives who call patients in hospital are being forced to pay ‘rip-off’ charges of at least 50p a minute.

The fees set by a private firm mean that a 20-minute conversation costs £10 while an hour is £30.

In a further controversy, the company makes callers sit through a patronising, 70-second message before they are connected.

Anxious relatives who call patients in hospital are being forced to pay ‘rip-off’ charges of at least 50p a minute (Stock image)

Anxious relatives who call patients in hospital are being forced to pay ‘rip-off’ charges of at least 50p a minute (Stock image)

This gives them obvious instructions – even urging them to be ‘patient’ themselves in case their loved one is with medical staff – and means they have shelled out nearly 60p before the conversation has begun.

The…

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